Refund Policy
Overview
At Omzresells, customer satisfaction is our top priority. We strive to provide you with the best possible service and products. Please read our refund policy carefully to understand your rights and our obligations.
Digital Products
Our products include digital supplier links delivered instantly via email. Due to the nature of these digital products, once the links have been delivered, they are considered accessed and used.
Eligibility for Refunds
While we aim to ensure all customers are satisfied, please note the following:
- Digital Nature: Once supplier links are delivered to your email, they are considered accessed and used.
- Non-Tangible Items: Digital products cannot be returned.
Exceptional Circumstances
We understand exceptional situations may arise. Refund requests outside the above criteria will be reviewed on a case-by-case basis only for:
- Defective, damaged, or materially inaccurate mystery box items (proof required).
- Technical failures preventing access to digital products (e.g., broken links).
To inquire about a refund, contact our customer support team at:
Email: omzresells@help
Include your order details and a detailed explanation of your issue. Our team will respond within 12-24 hours.